![]() ![]() People prefer to text rather than calling. Live chat meets the evolving customer needs.I almost hear you say, what does it have to do with live chat? Well, apparently, customers love talking about their live chat experiences.Īccording to Kayako's live chat study, 29% of consumers spread a positive live chat experience.īesides, here are some of the benefits of using live chat as your support channel. Positive word of mouth is a super-effective trick in creating brand loyalty and helping businesses grow. ![]() Provide valuable solutions in a short amount of time through live chat support. That means customers care more about whether you can solve their problem or not than how fast you answer. 95% of customers value high-quality support more than speed, according to Kayako's livechat statistics. However, don’t let this speed-craze fool you. Live chat usually provides real-time support to customers, unlike other support channels such as email support.Īs opposed to email support, live chat offers a chance of getting immediate replies.Īnd if there’s one thing every website visitor likes, that is a quick response. The reason why customers prefer this channel of back-and-forth conversation is the “ live” part. Live chat support can be with an AI or a real person through a small chat box, depending on the company’s preferences or working hours.Ĭompanies can deliver live chat support through a website or mobile messaging apps like Facebook Messenger, WhatsApp, and SMS. Companies embed live chat boxes to their website so that customers can instantly receive answers to their questions. Live chat is a customer support channel that allows customers to have text-based online conversations with support teams.
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